Terms and Conditions
By viewing any pages that constitute this web site, a person becomes a 'user' of the site and agrees to the terms and conditions of use below:
"Winningduck" intends using any personal or organisational particulars you submit to us via email or the submission forms on this site only to respond to any specific request for information you have made in this communication, and, with the exception of possible communication and use of this information in terms of 1.3 below, will not use this information in any other way or disclose it to any third party without your express written consent, unless forced to do so by law.
As a result of your electronic or other communication with us, we may request permission to send electronic messages or other communications of a commercial nature to you, permission that must be explicitly granted by you before we will send such communications. We may also use this information to compile profiles for statistical purposes and use such profiles in the course of our business, but these profiles or statistical data will never be able to be linked to your specific profile and contact details by any third party.
COPYRIGHT
All the content on this web site, including any and all graphics, text, icons, hyperlinks, private information, designs, trademarks, software, databases and agreements, is the intellectual property of "Winningduck" and is protected by local and international law dealing with copyright and intellectual property rights.
All rights to this content are reserved, and such content may only be used with the express permission in writing of an authorised representative of "Winningduck" . To obtain permission for the commercial use of any content on this site, please contact "Winningduck" on the website under the 'Contact' button on the top menu. All rights not specifically granted in terms of these terms and conditions or by special permission are reserved.
No person, business or web site may frame this site or any of the pages on this site in any way whatsoever without the permission in writing of the authorised representative of "Winningduck" as recorded above.
HYPERLINKS
Hyperlinks provided on this site to web pages that do not form part of this web site and are not owned by "Winningduck" are provided as is and "Winningduck" is not responsible and may not be held responsible in any way for the content on such web pages.
DISCLAIMER
"Winningduck", the designers of this site and any of the client's agents or representatives shall not be liable for any damage, loss or liability, however arising, from the use or inability to use this web site or the services, content or information provided on and through this web site.
"Winningduck" makes no express or implied representations or warranties that the content and service available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to the person referred to in clause above.
This web site is available on the world wide web for any user with access to the world wide web to view 'as is', and has not been compiled or designed to meet each user's individual requirements. "Winningduck" will not be held responsible for any inconvenience, loss or damage that a user may suffer as a result of failure to meet such requirements. Users are encouraged to give any feedback or comments on the site to the person mentioned in clause above.
SECURITY
Any legal person that delivers or attempts to deliver any damaging code to this web site, to gain unauthorised access to any page on this web site, to tamper with any of the content or pages that constitute this web site or duplicate such pages or content shall be prosecuted to the full extent of the law, and civil damages shall be claimed in the event that "Winningduck" suffers any damage or loss as a result of such actions.
All disputes in terms of this agreement or relating to the use or inability to use this web site shall be settled by arbitration conducted in English. Such arbitration shall be held in a convient location for "Winningduck", and the unsuccessful party shall pay all costs incurred by the successful party in attending
WHOLE AGREEMENT
This agreement constitutes the whole agreement between "Winningduck" and the user, and no terms and conditions that are not expressly stated in this agreement may be implied by either party.
"Winningduck" reserves the right to change this agreement or any part thereof at any time without notice, such changes being deemed to come into effect as soon as they are incorporated in this agreement and viewable on the "Winningduck" web site.
OUR VALUES AND AIMS
Our values are 'Do unto others as you would want them to do to you' and these values guide the spirit of our contract with you. Although our Ts and Cs do not list all the provisions of the Consumer Protection (Distance Selling) Regulations 2000, we are committed to abide by these regulations which you can check out at: . But we want to go further. Instead of offering you 7 days during which you can change your mind, we will give you 21 days from the day you receive your product as long as you return it to us in the original packaging and in a re-saleable condition (with any seals or wrapping unbroken).BASIC SUMMARY
- Thank you for placing your order with "Winningduck" - we appreciate it.
- We will send you an email acknowledging your order one hour after you've placed it.
- Your order is accepted and the contract between us is concluded when the product you ordered is despatched.
- We will debit the payment from your chosen method of payment at the time we despatch your goods.
- You may cancel your contract with us for the goods you order at any time up to the end of the 21 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
- All the other contractual details are are set out under "T's and C's: The Contract Details" below.
T's and C's - The Contract Details "Winningduck" website is operated by
"Winningduck"If you have any questions regarding the "Winningduck"please email us at customerservice@"Winningduck" or write to us at Customer Services, "Winningduck",
PRICES
The prices payable for goods that you order are as set out in "Winningduck" website. We try to ensure that all the prices shown on this website are accurate. However, occasionally products are mispriced. Where a product's correct price is lower than the stated price we will issue a refund for the difference and despatch the order in the usual way. Where a product's correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order. Where a reduced price is shown the item/s have been on sale at the higher price for 28 days or more.
You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
Price and availability information is subject to change without notice.
PAYMENT
Payment can be made by the methods provided for you on "Winningduck" website and you must be over 18 to make a payment.
We will debit the payment from your chosen method of payment at the time we dispatch your goods, or pass your order on to a third party for dispatch, as appropriate.
All prices include VAT (where applicable) at the applicable current UK rate.
CONFIRMATION
After your confirmation of your order, we will hold your order for at least one hour to give you the opportunity to make last minute changes, and we will send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order.
If during processing we discover for any unforeseen reason that we cannot complete order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault).
Your order is accepted and the contract concluded when the product ordered is despatched.
RIGHTS TO CANCEL
You may cancel your contract with us for the goods you order at any time up to the end of the 21 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
You cannot cancel your contract if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
To cancel your contract you must notify us by telephone, email, or in writing.
If you receive an item that you did not order, please notify us as soon as possible.
If you have received the goods before you cancel the contract then you must send the goods back to us at your own cost and risk in the original packaging and condition. Our returns address is:
Please pack the items so that they will not be damaged in transit. Include a copy of the packing note included in the package we sent to you and a brief note of the reason for return.
Once you have notified us that you are cancelling your contract, any sum debited by us from your payment card will be re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
CANCELATION BY US
We reserve the right to cancel the order if:
- we have insufficient stock to deliver the goods you have ordered
- we cannot obtain payment
- a product, price, or offer description fault has been identified
- we do not deliver to your area
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
DELIVERY
"Winningduck" will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Goods for delivery outside the European Union may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.
DAMAGED OR FAULTY
Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.
In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.
PROPRIETARY RIGHTS AN LICENCES
All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by or licensed to "Winningduck".
You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.
When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
TRADE MARK INFORMATION
""Winningduck"" trade mark used within this website is the property of "Winningduck" Limited and other trade marks used are the property of their respective owners.
You are not permitted to use any of the above trade marks or any similar signs likely to confuse the public, without our prior written consent.
USE OF DATA STORAGE
If you have bought something from one of our other websites we will have your email address, phone number, address and credit card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Parcel Line, FedEx and iForce. By placing an order with us you consent to us using the personal information you have given to us.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail message you send or the time that message may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.
GOVERERNING LAW
The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.
ENTIRE AGREEMENT
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions.